Thank you for your help in resolving this dispute. This dispute involves TNG's position that they are now using this "5.2 Fixed Rate Agreements" document to change the original agreement of 12 months by using 12 billing cycles rather than 12 months to justify the overcharge of $119.00. I mailed a check to True Natural Gas in the amount of $44.77 on for 103 therms used at the agreed upon rate of $0.41 for the period. At the end of 11 months and 6 days on, however, TNG raised my price to $1.50 per therm effective - based on the attached "Section 5.2 Fixed Rate Agreements," a copy of which I never received. TNG's "5.2 Fixed Rate Agreements." To capsulize, TNG quoted 12 months of service at the fixed rate of $0.41 per therm in the attached copy of its letter dated beginning on and ending on. Letter from True Natural Gas (TNG) stating my 12-month fixed rate of $0.41 per therm 2. I have attached the following 3 documents for your review. On every delinquency, we inform our customers that the current notice does not cancel, any previous delinquency notice that *** have been received, and failure to pay or make arrangements on the previous notice could cause you to lose service prior to the date listed in the current notice. ![]() We make every attempt to ensure that our customers are aware of all potential disconnects. Additionally, please review the second attached file (****** Delinquent) which is the original file that **************** submitted that is for the following month. Please see the attached file (****** Delinquent) that shows the May 16th delinquency with a disconnect date of June 7th. Once we issue the disconnect it takes AGL a few days to disconnect, which is why he was disconnected on June 22nd. The delinquency was then sent on May 16th with a disconnect date of June 7th.We contacted **************** on June 2nd to notify him of the delinquency and waited a few extra days to issue the disconnect on June 20th, in hopes that payment would be made to help avoid being disconnected. **************** was disconnected for the April 23 bill that was due May 13. There was absolutely no effort to keep me as a customer or to resolve this in an amicable manner. The most updated disconnect date that I recieved FROM THEM was either incorrect, an intentional fabrication, or at the very least totally disregarded.3. there was no good faith effort to contact me within the week prior to disconnection.2. When I asked if i could have it turned back on now that it's paid, she informed me that they would not do it without me there which presents an issue as I am across the country right now.In conclusion: 1. Had a good faith effort been made to contact me the week of disconnect I could have paid and avoided all of this.Furthermore, upon calling and paying in full everything that I owed, the representative confirmed that there were in fact 2 notices delivered with 2 different disconnect dates as if that is totally normal and no harm done. ![]() Rule 515-3-2-.02 Limitations on Disconnection states "Such notice shall include:1.the earliest date for the proposed disconnection "This was unlawful and ethically wrong considering had not recieved a phone call or email at all for over a month prior to them disconnecting. ![]() Date of disconnect on most updated notice, 07/08/22.
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